processes for protecting the privacy of all personal information gathered from customers,
prospective customers, and visitors to our website(s) or who download PlayOMG's
products and services, and when and how such information is collected, used, and
safeguarded. This Policy also explains how anyone can review, update, correct, or
delete their personal information and specify what information, if any, they would
like to receive from PlayOMG on an on-going basis.
PlayOMG is committed to ensuring your privacy and protecting the security of your
personal information. This Policy covers the public PlayOMG websites - http://member.en.playomg.com—
and all online forms on the Website used to collect personal information. Please
note that this Policy applies only to sites maintained by PlayOMG or its affiliates,
and not third party sites, whether linked to or from the Website. Moreover, this
Policy does not only apply to information collected by PlayOMG offline. In addition,
this Policy does not apply to other entities that we do not own or control or persons
that are not our employees, agents or within our control. By using the Website,
you are agreeing to the terms and conditions of this Policy and that your use of
the Website, including, downloads of any of PlayOMG's products and services, is
subject to PlayOMG's Terms of Service. If you do not agree with any terms or
exit from the Website.
● Collecting Personal Information
You can access our Website without providing us with any personal information. However,
PlayOMG may collect personal information in various locations on our Website as
more particularly described below. Our primary goal in collecting the information
described below is to provide you, the user, with a customized experience on our
Website and to deliver better service, products, and more relevant content to our
customers, prospective customers, and visitors.
● Personal Information We Collect
Personal information may be collected from you during (a) the registration process,
(b) promotional campaigns, (c) customer support and technical service requests,
and/or (d) ordering of products and other services from the Website or from third
party service providers. This information may include your name, address, phone
number, e-mail address, birth date, occupation, gender, account ID, passwords, and/or
payment and billing information. From time to time we may expand or change the information
requested upon registration, so this may not be a complete list. We ask that you
provide only your own personal information, not personal information concerning
anyone else. Personal information may be collected by PlayOMG and/or business partners
such as co-sponsors.
A "cookie" is a small amount of data that is sent to your browser from a web server
information about our users (e.g., user name, pages viewed, time spent our Website,
and the websites visited just before and just after our Website) for statistical
and market research purposes. The information is collected on an aggregated and
in order to constantly improve our Website and better serve our customers. This
information assists us to design and arrange our web pages in a most user-friendly
manner and to continually improve our Website to better meet the needs of our customers,
prospective customers, and visitors.
You have choices with respect to cookies. By modifying your browser preferences,
you have the option to reject all cookies, which may, however, in limited instances
prevent you from accessing certain features on our Website.
● Log Files
Like most Internet services, we may also use log files on the server side. The data
held in log files includes your IP (Internet Protocol) address, browser type, e-mail
application, Internet service provider, referring/exit Web pages, computer platform
type, date/time stamp, and user activity (e.g., feature usage, user rankings, game
statistics). PlayOMG uses server log data to analyze trends, administer the services
offered through the Website. IP addresses are not tied to any personally identifiable
The software enabling the Website has associated log and temporary files that are
stored on PlayOMG's servers. These files store your account information, preference
settings, system notifications as well as other data necessary to enable you to
participate on the Website. Your information may also exist within regularly performed
The foregoing information is collected on an aggregated and anonymous basis.
● Monitoring/Public Information
When any game is updated or "patched," our patch routine may check your computer
to see that you have the most recent version of game-specific files; when you communicate
within any game or any other communication feature within the game (e.g., live chat,
instant message services and the like), even "privately" to another person, you
do so with the understanding that those communications go through our servers, can
be monitored by us, you have no expectation of privacy in any of those communications
and, accordingly, you expressly consent to monitoring of communications that you
send and receive.
You may also choose to disclose personal information in our online chat rooms, blogs,
bulletin boards, and other public forums made available through the Website. Personal
information you disclose in such public forums is public information, and there
is no expectation of privacy or confidentiality. Please refer to the Terms of Service
for additional information relating to the disclosure of personal information on
● Use of Personal Information
Unless otherwise described elsewhere in this Policy, or under the Users Agreement,
we will not disclose any personal information collected from customers, prospective
customers, or visitors.
● Use by PlayOMG
We use the information you provide so that we may better understand the needs of
our customers, prospective customers, and visitors. Specifically, we use your personal
information for many purposes, including:
● Sharing with Business Partners
- to allow you to register to use our products and services;
- to ensure the continued smooth operation of our service;
- to communicate with you concerning your account or to send you newsletters, surveys,
contest announcements, and information about our service or product offerings or
the offerings of our business partners;
- to prevent or investigate actual or suspected fraud, hacking, infringement, or other
misconduct involving our products and services, or this Website;
- to respond to inquiries, troubleshoot problems, investigate incidents, and handle
- to develop to new products and services.
We generally do not sell or trade any personal information about our customers,
prospects, or visitors to any third parties. We may share, however, aggregated demographic
information with our business partners and advertisers. This is not linked to any
personal information that can identify any individual person.
We may also periodically engage in co-marketing activities, where we work with a
complementary solution provider to launch a joint marketing program. In these situations,
we will only send information to you on behalf of the other; we do not provide your
personal information to such partner. We may also enter into business partnerships
with other parties to provide specific services. If a user signs up for these services
or responds to a particular marketing offer, we may share personal information such
as your name or other contact information that is necessary for our business partner
to provide these services or get in contact with you.
Finally, in the event PlayOMG combines with another company in the future through
a corporate merger, sale, acquisition, liquidation or other similar process, your
personal information may be transferred with the business or a part of it, or may
be sold as an asset of the business.
PlayOMG may also share information with its parent (Macrowell OMG Group) or subsidiaries.
In case of legal issues, it may share information by court order, with enforcement
agencies, or with consultants or companies it may hire related to the matter. In
such cases they will be required to abide by PlayOMG’s privacy rules and keep all
● Storage of Personal Information and Security
We take reasonable precaution to protect the personal information we collect from
customers, prospective customers, and visitors. When users submit personal information
via the Website, the information is housed in a secure in-house database. To prevent
unauthorized access, loss, or misuse, maintain data accuracy, and ensure the appropriate
use of information, we have put in place physical, electronic, and managerial procedures
to safeguard and secure the personal information we maintain. PlayOMG uses industry-standard
technology, such as firewalls, in an effort to protect the confidentiality of your
personal information. Moreover, we encrypt your transmission of sensitive information
to us (e.g., account passwords and payment-related identifiable information) via
SSL (secured socket layer) protocol in the interest of heightened privacy protection
and information integrity.
In addition, only employees who need the information to perform their duties are
granted access to personally identifiable information. The unauthorized access or
use of such information by an employee is prohibited and constitutes grounds for
disciplinary action. Additionally, our information management systems are configured
in such a way as to block or inhibit employees from accessing information that they
have no authority to access.
Furthermore, our trusted vendors and business partners are responsible for processing
or handling some of the information that we receive. These vendors and business
partners are not authorized to use such information for purposes beyond those specified
by us and are required to preserve the confidentiality with which we treat such
However, while we strive to protect your personal information, you should know that
information sent over the Internet, whether by e-mail or by using one of our on-line
forms, is not necessarily secure against interception. Therefore, we cannot be responsible
for such interception and cannot guarantee the security of such information.
● Opt-Out Provision
When we first collect information from you, we will offer you the opportunity to
opt-out of having your personal information shared with parties outside of PlayOMG
(unless otherwise described in this Policy). In addition, if you do not want PlayOMG
to send you e-mail or postal mail about our products and services, you can opt-out
at the time of registration or information collection. If, at a later date, you
choose to have your name or any other personal information removed from our mailing
list, you can do so by going here
in the request form.
● Review, Update, Correct, or Delete Personal Information
Generally, you may review, update, correct or delete your personal information collected
by the Website. You may also correct factual inaccuracies. Certain types of personal
information that is necessary to check eligibility, such as birth date or age, cannot
be deleted, but may be modified with sufficient verification of the new information.
Note that we reserve the right to terminate or delete any registration or promotional
entry if we believe the personal information submitted was knowingly false or fraudulent.
To review, update, correct or delete your personal information collected by
the Website, please go here
To have access to your personal information, you must provide proof of identification
such as full name, street address, city/state and zip code, user ID and password,
and/or information about your recent activity on the Website. We reserve the right
to deny access to any user if we believe there is a question about your identity.
And if the burden or expense of providing access to your personal information is
disproportionate to the risks to your privacy, or if the legitimate rights of others
would be violated, we may decide not to provide access to such information. Moreover,
we may still retain your information in our files to resolve disputes, enforce the
Terms of Service, and for technical and legal requirements and constraints related
to the Website.
● Legal Disclaimer
We may disclose personal information when required by law, regulation, court order,
or in response to a subpoena or litigation discovery request, or in the good faith
belief that such action is necessary in order to conform to the edicts of the law
or comply with a legal process served on us.
● Notification of Changes
If we decide to change our Policy, we will post those changes on our Policy page
so you are aware of what personal information we collect from customers, prospective
customers, and visitors to our Website, and when and how such information is collected,
used and safeguarded. You are responsible for periodically checking our Website
for changes to this Policy. If at any time we decide to use personal information
in a manner different from that stated at the time it was collected, we will take
commercially reasonable measures to obtain e-mail consent from you. You will have
a choice as to whether or not we use your personal information in this different
● No Guarantees
While this Policy states our standards for maintenance of personal information and
we will make efforts to meet them, we are not in a position to guarantee these standards.
There may be factors beyond our control that may result in disclosure of personal
information. As a consequence, we disclaim any warranties or representations relating
to maintenance or nondisclosure of any personal information collected from customers,
prospective customers, or visitors.
● Users Outside Taiwan
PlayOMG is subsidiary of Macrowell OMG Group, a Taiwan company operating under OMG.
OMG's business operations are primarily conducted in Taiwan. We operate our company
and administer our policies according to the applicable Taiwan laws and regulations.
If you use our service from outside Taiwan, you are thereby consenting for your
personal information to be processed in Taiwan in the manner described in this Policy.
Furthermore, you acknowledge that the privacy laws of Taiwan may differ from the
laws in the country where you are located and may not provide you the same rights
or protections as those laws.